How often have you had conversations with Siri or your navigation bot?
Despite knowing they’re machines, somehow we interact with them as if they’re human.
That is the beauty of creating UX Content.
As an UX writer, my main focus is the audience and their expectations.
Because we expect robots to react in a human manner, it is important to create content that can provoke emotion and establish a connection.
It’s only through an emotional connection that can you achieve a reaction from your client/audience.
UX writing can be applied in:
- Bots (chats, voice)
- AI devices